Making your Happy Human product is easy peasy.

1. Fill your Happy Human Forever bottle with warm water to the line

2. Drop in the tablets

3. After the tabs dissolve, twist the lid back on and start using your cleaning product!

Our bottle should last you a similar length of time as a traditional cleaner or foaming handwash. How long one bottle lasts depends on how often you clean / wash and how much you use, often dependent on the size of your household.

Using warm water is better simply because your tablet dissolves more quickly.  Using cold or hot water is also okay, but we would recommend warm water.

Just as the name implies, Happy Human bottles are meant to be reusable forever, so you don’t need to throw it away. Unlike many conventional single-use cleaning or soap bottles, there is no risk of leaching with continued re-use.

One tablet makes 500 ml of cleaning solution and 300ml of foaming hand wash.

Yes - our mission is to encourage reuse and refill to end the single-use plastic crisis, so of course you can reuse your own bottles! Two things to note though:

1. The hand wash bottle needs to be a foaming dispenser. It has a foam pump with wider neck and air chamber that creates the thick foam! Otherwise, we'll likely have an unhappy customer and that's the last thing we want!

2. Be mindful of the water level used to ensure the same efficacy! Each foaming hand wash refill sachet has been formulated to work best with 300ml of water; our multi-purpose cleaner works best with 500ml of water.

Tabs: Our products are developed and tested in Sydney. We spent 6 months trying to find a tablet manufacturer locally but fell short as it's an innovative product format and our order volume isn't huge enough to invest in new machineries or set up a manufacturing facility. We eventually partnered up with a Taiwanese manufacturer who can ethically source ingredients and manufacture our effervescent tabs.

Packaging and bottles: All of our packaging has been thoughtfully designed in Melbourne. The reusable glass and PET bottles are made in China. We ensure that all our manufacturers have the appropriate work, health, safety and human rights practices.

If you catch wind of any local manufacturers who could help us produce at a small business quantity, please do let us know!

Update: We have been introduced to a WA manufacturer and are currently looking to move our production there.

Our full ingredient list can be found under drop down of each product or below

Foaming Hand Wash - Native Tea Tree

Multipurpose Cleaner - Lavender

All ingredients are on the EPA Safer Chemical Ingredients List and none of the ingredients on the EWG Unacceptable List

Our products and packaging are made from 100% recyclable or compostable materials.

Bottles:  Designed to be reuse over and over again! Given hand wash product is more stationary on countertop, we made it with 100% recyclable flint glass material. Our multi-purpose cleaner bottle is designed with portability in mind (especially given it's typically used on slippery or wet surfaces), hence made of shatterproof, BPA-free and non-leaching PET plastic (Recycle #1).

Nozzles: Made of PP - Polypropylene (Recycle #5). It's the most available and affordable material for this feature currently in the market.

Box Packaging: 100% recyclable cardboard boxes. We also use fully recyclable Kraft paper tape to pack your order! Not to mention 100% carbon neutral shipping when delivering your products.

Tablet Wrapper: 100% compostable materials. Our tablet wrappers are industrially compostable to maintain the 2 year shelf life pre-mix. We tested home compostable options we found in the market, but the refill tabs wouldn't last more than 180 days pre-mix (given the effervescent tabs are very sensitive to moisture). It is still possible to break down our tablet wrappers within 180 days at home, but it must have the right balance of the following:

a. Oxygen (must rotate the pile frequently)

b. Moisture (this will come from the other items in the compost)

c. Micro-organisms (this will come from the other items in the compost and can be started with starter-packs of micro-organisms)

d. Heat (industrial composters reach heat of 60 degrees Celsius or 140 degrees Fahrenheit.  Most home compost doesn't reach this level of heat)

e. Right ratio of Carbon to Nitrogen

By purchasing the starter bundle, you can reduce way more single-use plastic waste and cut down on your carbon footprint. That said, you can purchase items individually based on your needs or just the refill packs.

If you are just getting just the refill packs, be mindful of the water level to ensure the same efficacy designed to work best with each tablet sachet we have formulated.

Go to your Account page and click on the order you're interested in tracking. You'll find the order number next to each of the items that has shipped. Once we ship your order, we'll also send you an e-mail with your tracking information, so you'll have it on hand.

Standard orders processed in Australia will take 2-4 business days for major metro areas, and 7-10 business days for regional areas.

Overseas deliveries can take anywhere from 9-16 business days. You'll receive a tracking number once we process your order. 

Shipping is currently available only to Australian residents. Shipping is free for orders over A$40. For Australian orders under A$40, a flat rate shipping fee of $9 applies. If you're ordering just the refill packs, we'll be able to ship them to you in an envelope at a A$2 domestic letter with tracking (flat rate).

Free shipping on Happy Human's bundle or over A$40, otherwise a flat rate shipping fee of $9 applies. If you're just getting the refill packs, we'll be able to ship them to you in an envelope at a $2 flat rate via Auspost domestic letters with tracking.

Your Happy Human Bottles and tablets will be shipped in 100% recyclable materials - cardboards and recycled paper. The tablets’ packaging is also made of 100% compostable materials.

Our products come with a 30-day 100% money-back guarantee. Please reach out to hello@heyhappyhuman with your order number and the products you’d like to return along with reasons for return, and we’ll send you everything you need. Credit card refunds usually take 5-25 business days to appear on your statement.

All returns will be processed within 2 weeks of receipt of shipment, and your refund, less the cost for return shipping, will be credited to your original method of payment.